Refund Policy – EcomShoppers.com

1. Introduction

At EcomShoppers.com, we strive to provide the best shopping experience. If you are not satisfied with your purchase, our refund policy ensures a hassle-free process.

2. Eligibility for Refund

• Defective or damaged products.
• Wrong item received.
• Non-delivery within the estimated timeframe.
• Quality issues that do not meet promised specifications.

3. Refund Process

3.1 How to Request a Refund

To initiate a refund request, follow these steps:

• Contact our support team at refunds@ecomshoppers.com within 24 hours after receiving the product.
• Provide your order number, reason, and supporting photos (if applicable).
• Our team will review your request and respond within 3 business days.

3.2 Refund Method

Approved refunds will be processed via the original payment method within 7-15 business days.

4. Non-Refundable Items

• Gift cards and vouchers.
• Final Sale or Non-Returnable items.
• Products damaged due to misuse.
• Perishable or customized goods.

5. Refund Timeline

• Approval: Within 7 business days.
• Processing Time: Refunds may take 7-15 business days.
• Shipping Fees: Refunds do not include original shipping costs unless due to a mistake on our part.

6. Cancellation & Order Modifications

Order Cancellations: Orders can be canceled before shipping for a full refund.

Modifications: Changes to an order can be requested within [X] hours of purchase.

7. Contact Information

For any refund-related concerns, reach out to us: Email: refunds@ecomshoppers.com